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Official Portal for
Department of Irrigation and Drainage
Ministry of Water, Land and Natural Resources
Most View

Mobile Application

Client Charter Achievement 2019



Client Charter Achievement of the Department of Irrigation and Drainage (Until end of September 2019)

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

1.

Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

202 100%            0 0% 202

2.

Provide forecasts and warning dissemination for monsoon flood in 6 hours lead time via PublicInfobanjir website for rivers with flood forecast model.

0 0 0 0 0

3.

Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month.

 

 

 

 

 

 

a. BPB 0 100% 0 0% 0
b. BPLS 12 52% 11 48% 23
c. BPZP 10 90% 1 10% 11
d. BPSAH 46 100% 0 0% 46
e. BSMA 0 100% 0 100% 0

4.

Supply the followings information within seven (7) working days

         

 

a. Hydrological Data 199 100% 0 0% 199

 

b. Hazard Map/ Flood Map 3 50% 3 50% 6

 

c. River Basins Data          

 

d. GIS Data          

 

e. Coastal Zone Data          

5.

Ensure viability of access to JPS portal at 95%.

99.20 100% 0 0 99.20


Last Updated 2019-10-16 16:10:02 by Administrator

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