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Client Charter Achievement of the Department of Irrigation and Drainage (Until end of November 2018)
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given (Monthly) |
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
1. |
Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days. |
131 |
100 |
0 |
0 |
131 |
|
2. |
Provide forecasts and warning dissemination for monsoon flood in 6 hours lead time via PublicInfobanjir website for rivers with flood forecast model. |
2 |
100 |
0 |
0 |
2 |
|
3. |
Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month. |
|||||
|
|
a. BPB |
0 |
100% |
0 |
0% |
0 |
|
b. BPLS |
69 |
70% |
30 |
30% |
99 |
|
|
c. BPZP |
8 |
100 |
0 |
0 |
8 |
|
|
d. BPSAH |
127 |
100 |
0 |
0 |
127 | |
|
e. BSMA |
6 |
100% |
0 |
0% |
6 |
|
|
4. |
Supply the followings information within seven (7) working days |
|||||
|
|
a. Hydrological Data |
397 |
100 |
0 |
0 |
397 |
|
b. Hazard Map/ Flood Map |
0 |
0 |
0 |
0 |
0 |
|
|
c. River Basins Data |
0 |
0 |
0 |
0 |
0 | |
|
d. GIS Data |
0 |
0 |
0 |
0 |
0 |
|
|
e. Coastal Zone Data |
0 |
0 |
0 |
0 |
0 |
|
|
5. |
Ensure viability of access to JPS portal at 95%. |
99.86 |
100% |
0 |
0% |
99.86 |
Monthly Client Charter Achievement
Client Charter Achievement for Jan 2019 - Dec 2019
Client Charter Achievement for Jan 2018 - Dec 2018
Client Charter Achievement for Jan 2017 - Dec 2017
Client Charter Achievement for Jan 2016 - Dec 2016
Client Charter Achievement for Jan 2015 - Dec 2015
Client Charter Achievement for Jan 2014 - Dec 2014
Client Charter Achievement for Jan 2013 - Dec 2013
Last Updated 2019-12-24 10:42:36 by Syaiful Niezam Bin Hamil
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