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Client Charter Achievement of the Department of Irrigation and Drainage (Until end of Oktober 2016)
Obligation |
Compliance to time frame/client charter standard |
Non-compliance to time frame / client charter standard |
Total number of service given |
||
Numbers of compliance to standard |
Percentage of compliance to standard |
Numbers of non-compliance to standard |
Percentage on non-compliance to standard |
||
|
1. Respond to any public complaints received through JPS Careline 1-300-80-1010 pertaining to problems related to flooding, river, coastal area and urban drainage in two (2) working days. |
359 complaints |
100 % |
0 complaints |
0 % |
359 complaints |
|
2. Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents). |
11,865 nos. of bills |
99.93% |
8 nos. of bills |
0.07% |
11,873 bills |
|
3. Supply hydrological data and information in not more than fourteen (14) working days. |
352 applications |
100% |
0 applications |
0% |
352 applications |
|
4. Provide technical advice / feedback in not more than four (4) weeks:- |
171 applications |
93% |
12 applications |
7 % |
183 applications |
|
i. Flood Management |
1 applications |
100% |
0 applications |
0 % |
1 applications |
|
ii. River |
69 applications |
87% |
10 applications |
13% |
79 applications |
|
iii. Coastal |
36 applications |
95% |
2 applications |
5% |
38 applications |
|
iv. Water Resouces Management and Hydrology |
75 applications |
100% |
0 applications |
0% |
75 applications |
|
v. Stormwater Management |
0 applications |
0% |
0 applications |
0% |
0 applications |
Monthly Client Charter Achievement
Client Charter Achievement for Jan 2015 - Dec 2015
Client Charter Achievement for Jan 2014 - Dec 2014
Client Charter Achievement for Jan 2013 - Dec 2013
Client Charter Achievement for Jan 2012 - Dec 2012
Client Charter Achievement for Jan 2011 - Dec 2011
Last Updated 2017-04-26 16:45:38 by Administrator
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