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Official Portal for
Department of Irrigation and Drainage
Ministry of Water, Land and Natural Resources
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Client Charter Achievement 2016



Client Charter Achievement of the Department of Irrigation and Drainage (Until end of Oktober 2016)

Obligation

Compliance to time frame/client charter standard

Non-compliance to time frame / client charter standard

Total number of service given

Numbers of compliance to standard

Percentage of compliance to standard

Numbers of non-compliance to standard

Percentage on non-compliance to standard

1. Respond to any public complaints received through JPS Careline 1-300-80-1010 pertaining to problems related to flooding, river, coastal area and urban drainage in two (2) working days.

359 complaints

100 %

0 complaints

0 %

359 complaints

2. Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

11,865 nos. of bills

99.93%

8 nos. of bills

0.07%

11,873 bills

3. Supply hydrological data and information in not more than fourteen (14) working days.

352 applications

100%

0 applications

0%

352 applications

4. Provide technical advice / feedback in not more than four (4) weeks:-

171 applications

93%

12 applications

7 %

183 applications

i. Flood Management

1 applications

100%

0 applications

0 %

1 applications

ii. River

69 applications

87%

10 applications

13%

79 applications

iii. Coastal

36 applications

95%

2 applications

5%

38 applications

iv. Water Resouces Management and Hydrology

75 applications

100%

0 applications

0%

75 applications

v. Stormwater Management

0 applications

0%

0 applications

0%

0 applications

 

Monthly Client Charter Achievement

Client Charter 1

Client Charter 2

Client Charter 3

Client Charter 4

Client Charter 5

 

Client Charter Achievement for Jan 2015 - Dec 2015

Client Charter Achievement for Jan 2014 - Dec 2014

Client Charter Achievement for Jan 2013 - Dec 2013

Client Charter Achievement for Jan 2012 - Dec 2012

Client Charter Achievement for Jan 2011 - Dec 2011




Last Updated 2017-04-26 16:45:38 by Administrator

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