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Department of Irrigation and Drainage
Ministry of Energy Transition and Water Transformation
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  • Client Charter Achievement 1 - Year 2019

Client Charter Achievement 1 - Year 2019



Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

No.

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame / Client Charter Standard

 

Total Number Of Service Given 
(Monthly)

Numbers Of Compliance To Standard

% Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

% Percentage On Non-Compliance To Standard

Jan

 57 100% 0 0% 57

Feb

 41 100% 0 0% 41

March

 49 100% 0 0% 49

Apr

 55 100% 0 0% 55

May

 50 100% 0 0% 50

June

 51 100% 0 0% 51

July

59

 100% 0 0% 59

Aug

 55 96.49% 2 3.51% 57

Sept

 45 100% 0 0% 45

Oct

 72 96.00% 3 4.00% 75

Nov

 86 98.85% 1 1.15% 87

Dec

53

 100% 0 0% 53




Last Updated 2020-01-09 12:25:56 by Muhammad Fairus Bin Hamdan

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