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Official Portal for
Department of Irrigation and Drainage
Ministry of Environment and Water
Most View

Mobile Application

Client Charter Achievement 1 - Year 2019



Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

No.

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame / Client Charter Standard

 

Total Number Of Service Given 
(Monthly)

Numbers Of Compliance To Standard

% Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

% Percentage On Non-Compliance To Standard

Jan

57 100% 0 0% 57

Feb

41 100% 0 0% 41

March

49 100% 0 0% 49

Apr

55 100% 0 0% 55

May

50 100% 0 0% 50

June

51 100% 0 0% 51

July

59

100% 0 0% 59

Aug

55 96.49% 2 3.51% 57

Sept

45 100% 0 0% 45

Oct

72 96.00% 3 4.00% 75

Nov

86 98.85% 1 1.15% 87

Dec

53

100% 0 0% 53


Last Updated 2020-01-09 12:25:56 by Muhammad Fairus Bin Hamdan

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