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Client Charter Achievement of the Department of Irrigation and Drainage (December)
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|
No. |
Obligation JPS |
|
1. |
Respond to any public complaints and inquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage system within fifteen (15) working days. |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
1. |
Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days. |
1923 | 99.5% | 8 | 0.5% |
1935 |
No. |
Obligation JPS |
|
2. |
Provide forecasts and warning dissemination for monsoon flood in two (2) days lead time via PublicInfobanjir website for rivers with flood forecast model. |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
2. |
Provide forecasts and warning dissemination for monsoon flood in two (2) days lead time via PublicInfobanjir website for rivers with flood forecast model. |
14 | 100% | 0 | 0% | 14 |
No. |
Obligation JPS |
|
3. |
Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month. |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
3. |
Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month. |
|
|
|
|
|
No. |
Obligation JPS |
|
|
a. BPB |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
|
a. BPB |
0 | 0% | 0 | 0% | 0 |
No. |
Obligation JPS |
|
|
b. BPLS |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
|
b. BPLS |
49 | 91% | 5 | 9% | 54 |
No. |
Obligation JPS |
|
|
c. BPZP |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
|
c. BPZP |
14 | 100% | 0 | 0% | 14 |
No. |
Obligation JPS |
|
|
d. BPSAH |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
|
d. BPSAH |
171 | 100% | 0 | 0% | 171 |
No. |
Obligation JPS |
|
|
e. BSMA |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
|
e. BSMA |
2 | 0% | 0 | 0% | 2 |
No. |
Obligation JPS |
|
4. |
Supply hydrological data and information of less than 10 stations and 10 years within seven (7) working days from the date the application is received completely and perfectly as follows ;- |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
4. |
Supply the followings information within seven (7) working days |
|
|
|
|
|
No. |
Obligation JPS |
|
4. |
Supply the followings information within seven (7) working days |
|
|
a. Rainfall |
|
|
b. Water Level |
|
|
c. Discharge |
|
|
d. Stage-Discharge Curve |
|
|
e. Evaporation |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
4. |
Supply the followings information within seven (7) working days |
|
|
|
|
|
|
|
a. Rainfall Data |
465 | 100% | 0 | 0% | 465 |
|
|
b. Water Level Data |
128 | 100% | 0 | 0% | 128 |
|
|
c. Discharge Data |
103 | 100% | 0 | 0% | 103 |
|
|
d. Stage-Discharge Curve Data |
10 | 100% | 0 | 0% | 10 |
|
|
e. Evaporation Data |
41 | 100% | 0 | 0% | 41 |
No. |
Obligation JPS |
|
5. |
Ensure viability of access to JPS portal at 95%. |
No. |
Obligation JPS |
Compliance To Time Frame/Client Charter Standard |
Non-Compliance To Time Frame/Client Charter Standard |
Total Number Of Service Given
|
||
Numbers Of Compliance To Standard |
Percentage Of Compliance To Standard |
Numbers Of Non-Compliance To Standard |
Percentage On Non-Compliance To Standard |
|||
|
5. |
Ensure viability of access to JPS portal at 95%. |
100 | 100% | 0 | 0% | 100 |
Monthly Client Charter Achievement For Year 2023
Client Charter 1
Client Charter 2
Client Charter 3
Client Charter 4
Client Charter 5
Client Charter Achievement for Jan 2022 - Dec 2022
Client Charter Achievement for Jan 2021 - Dec 2021
Client Charter Achievement for Jan 2020 - Dec 2020
Client Charter Achievement for Jan 2019 - Dec 2019
Client Charter Achievement for Jan 2018 - Dec 2018
Client Charter Achievement for Jan 2017 - Dec 2017
Client Charter Achievement for Jan 2016 - Dec 2016
Client Charter Achievement for Jan 2015 - Dec 2015
Client Charter Achievement for Jan 2014 - Dec 2014
Client Charter Achievement for Jan 2013 - Dec 2013
Client Charter Achievement for Jan 2012 - Dec 2012
Client Charter Achievement for Jan 2011 - Dec 2011
Last Updated 2024-02-20 11:02:18 by Nor Hafeeza Binti Mahabot
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