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Official Portal for
Department of Irrigation and Drainage
Ministry of Energy Transition and Water Transformation
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Client Charter Achievement - Year 2024



 

Client Charter Achievement of the Department of Irrigation and Drainage (June)

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Monthly)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

No.

Obligation JPS

1.

Respond to any public complaints and inquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage system within fifteen (15) working days.

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

1.

Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

 955 97% 33 3% 988

No.

Obligation JPS

2.

Provide forecasts and warning dissemination for monsoon flood in two (2) days lead time via PublicInfobanjir website for rivers with flood forecast model.

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

2.

Provide forecasts and warning dissemination for monsoon flood in two (2) days lead time via PublicInfobanjir website for rivers with flood forecast model.

          

No.

Obligation JPS

3.

Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month.

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

3.

Provide technical review for complete application of EIA, land development and reclamation for residential, industrial, commercial and agricultural sectors within one (1) month.

 

 

 

 

 

No.

Obligation JPS

 

a. BPB

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

 

a. BPB

          

No.

Obligation JPS

 

b. BPLS

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

 

b. BPLS

 36 100 0 0 36

No.

Obligation JPS

 

c. BPZP

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

 

c. BPZP

 11 100% 0 0% 11

No.

Obligation JPS

 

d. BPSAH

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

 

d. BPSAH

 23 100 0 0 23

No.

Obligation JPS

 

e. BSMA

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

 

e. BSMA

          

No.

Obligation JPS

4.

Supply hydrological data and information of less than 10 stations and 10 years within seven (7) working days from the date the application is received completely and perfectly as follows ;-

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

4.

Supply the followings information within seven (7) working days

 

 

 

 

 

No.

Obligation JPS

4.

Supply the followings information within seven (7) working days

 

a. Rainfall

 

b. Water Level

 

c. Discharge

 

d. Stage-Discharge Curve

 

e. Evaporation

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

4.

Supply the followings information within seven (7) working days

 

 

 

 

 

 

a. Rainfall Data

 166 100 0 0 166

 

b. Water Level Data

 48 100 0 0 48

 

c. Discharge Data

 33 100 0 0 33

 

d. Stage-Discharge Curve Data

 2 100 0 0 2

 

e. Evaporation Data

 4 100 0 0 4

No.

Obligation JPS

5.

Ensure viability of access to JPS portal at 95%.

No.

Obligation JPS

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame/Client Charter Standard

Total Number Of Service Given
(Bulanan)

Numbers Of Compliance To Standard

Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

Percentage On Non-Compliance To Standard

5.

Ensure viability of access to JPS portal at 95%.

 100 100% 0 0% 100
 

 

Monthly Client Charter Achievement For Year 2024

Client Charter 1
Client Charter 2
Client Charter 3
Client Charter 4
Client Charter 5

Client Charter Achievement for Jan 2023 - Dec 2023
Client Charter Achievement for Jan 2022 - Dec 2022
Client Charter Achievement for Jan 2021 - Dec 2021
Client Charter Achievement for Jan 2020 - Dec 2020
Client Charter Achievement for Jan 2019 - Dec 2019
Client Charter Achievement for Jan 2018 - Dec 2018
Client Charter Achievement for Jan 2017 - Dec 2017
Client Charter Achievement for Jan 2016 - Dec 2016
Client Charter Achievement for Jan 2015 - Dec 2015
Client Charter Achievement for Jan 2014 - Dec 2014
Client Charter Achievement for Jan 2013 - Dec 2013
Client Charter Achievement for Jan 2012 - Dec 2012
Client Charter Achievement for Jan 2011 - Dec 2011

 

 

 

 

 

 

 

 





Last Updated 2024-07-04 07:40:03 by Nor Hafeeza Binti Mahabot

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