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Official Portal for
Department of Irrigation and Drainage
Ministry of Water, Land and Natural Resources
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Mobile Application

Client Charter Achievement 1 - Year 2018



Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

No.

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame / Client Charter Standard

 

Total Number Of Service Given 
(Monthly)

Numbers Of Compliance To Standard

% Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

% Percentage On Non-Compliance To Standard

Jan

33 100 - - 33

Feb

21 100 - - 54

March

19 100 - - 19

Apr

33 100 - - 33

May

25 100 - - 25

June

45 100 - - 45

July

47

100

-

-

47

Aug

69

100

-

-

69

Sept

66

100

-

-

66

Oct

99

100

-

-

99

Nov

60

100

-

-

60

Dec

61

100

-

-

61



Last Updated 2019-01-03 09:20:00 by MOHAMMAD HAKIM BIN DATO' HASNUL

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