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Department of Irrigation and Drainage
Ministry of Energy Transition and Water Transformation
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  • Client Charter Achievement 1 - Year 2022

Client Charter Achievement 1 - Year 2022



Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

No.

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame / Client Charter Standard

 

Total Number Of Service Given 
(Monthly)

Numbers Of Compliance To Standard

% Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

% Percentage On Non-Compliance To Standard

Jan

 184 100% 0 0% 184

Feb

 134 99.26% 1 0.79% 135

March

 249 100% 0 0% 249

Apr

 145 100% 0 0% 145

May

 112 100% 0 0% 112

June

 201 99.50% 1 0.50% 202

July

95

 100% 0 0% 95

Aug

 78 98.73% 1 1.27% 79

Sept

 140 99.29% 1 0.71 141

Oct

 142 98.61% 2 1.39% 144

Nov

 209 100% 0 0% 209

Dec

115

 100% 0 0% 115




Last Updated 2023-01-03 17:39:18 by Muhammad Fairus Bin Hamdan

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