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Department of Irrigation and Drainage
Ministry of Energy Transition and Water Transformation
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  • Client Charter Achievement 1 - Year 2021

Client Charter Achievement 1 - Year 2021



Provide initial feedback on any public complaints and enquiries through Sistem Pengurusan Aduan Awam (SISPAA) regarding water resources issues such as floods, river, coastal and drainage within two (2) working days and to provide feedback on method of solutions within fifteen (15) working days.

No.

Compliance To Time Frame/Client Charter Standard

Non-Compliance To Time Frame / Client Charter Standard

 

Total Number Of Service Given 
(Monthly)

Numbers Of Compliance To Standard

% Percentage Of Compliance To Standard

Numbers Of Non-Compliance To Standard

% Percentage On Non-Compliance To Standard

Jan

 75 100% 0 0% 75

Feb

 82 100% 0 0% 82

March

 98 100% 0 0% 98

Apr

 82 100% 0 0% 82

May

 94 100% 0 0% 94

June

 59 100% 0 0% 59

July

63

 100% 0 0% 63

Aug

 105 100% 0 0% 105

Sept

 137 100% 0 0% 137

Oct

 157 100% 0 0% 157

Nov

 156 100% 0 0% 156

Dec

258

 100% 0 0% 258




Last Updated 2022-01-13 17:05:58 by Muhammad Fairus Bin Hamdan

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