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Official Portal for
Department of Irrigation and Drainage
Ministry of Water, Land and Natural Resources
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Client Charter Achievement 2017



Client Charter Achievement 2017

Client Charter Achievement of the Department of Irrigation and Drainage (Until end of Januari 2017)

Obligation Compliance to time frame/client charter standard Non-compliance to time frame / client charter standard Total number of service given
Numbers of compliance to standard Percentage of compliance to standard Numbers of non-compliance to standard Percentage on non-compliance to standard
1. Respond to any public complaints received through JPS Careline 1-300-80-1010 pertaining to problems related to flooding, river, coastal area and urban drainage in two (2) working days.

complaints

% complaints

%

complaints

2. Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

376 nos. of bills

100% 0 nos. of bills 0% 376 bills
3. Supply hydrological data and information in not more than fourteen (14) working days. applications %

applications

% applications
4. Provide technical advice / feedback in not more than four (4) weeks:- applications %

applications

% applications
i. Flood Management applications % applications % applications
ii. River applications % applications % applications
iii. Coastal applications % applications % applications
iv. Water Resouces Management and Hydrology applications % applications % applications
v. Stormwater Management applications % applications % applications



Last Updated 2017-02-27 10:54:30 by Administrator

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