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Client Charter Achievement 2017
Client Charter Achievement of the Department of Irrigation and Drainage (Until end of Januari 2017)
| Obligation | Compliance to time frame/client charter standard | Non-compliance to time frame / client charter standard | Total number of service given | ||
| Numbers of compliance to standard | Percentage of compliance to standard | Numbers of non-compliance to standard | Percentage on non-compliance to standard | ||
| 1. Respond to any public complaints received through JPS Careline 1-300-80-1010 pertaining to problems related to flooding, river, coastal area and urban drainage in two (2) working days. |
complaints |
% | complaints |
% |
complaints |
| 2. Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents). |
376 nos. of bills |
100% | 0 nos. of bills | 0% | 376 bills |
| 3. Supply hydrological data and information in not more than fourteen (14) working days. | applications | % |
applications |
% | applications |
| 4. Provide technical advice / feedback in not more than four (4) weeks:- | applications | % |
applications |
% | applications |
| i. Flood Management | applications | % | applications | % | applications |
| ii. River | applications | % | applications | % | applications |
| iii. Coastal | applications | % | applications | % | applications |
| iv. Water Resouces Management and Hydrology | applications | % | applications | % | applications |
| v. Stormwater Management | applications | % | applications | % | applications |
Monthly Client Charter Achievement
Client Charter Achievement for Jan 2016 - Dec 2016
Client Charter Achievement for Jan 2015 - Dec 2015
Client Charter Achievement for Jan 2014 - Dec 2014
Client Charter Achievement for Jan 2013 - Dec 2013
Last Updated 2017-02-27 10:54:30 by
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